Refund Policy

Every payment on WHO RUNS SA buys credits, which you then spend to cast votes. Credits sit in your balance until you spend them — an unspent balance is a straightforward refund case. Once credits are spent as a vote, though, that vote is applied to the public leaderboard immediately and cannot be withdrawn, so spent credits are generally final. That said, we will investigate and refund a payment where:

• The transaction was unauthorised or fraudulent (for example, your card was used without your permission).
• You were charged more than once for the same credit top-up due to a technical error on our end.
• A payment succeeded but the credits were not added to your balance due to a fault in our system.

How to request a refund

Email hello@whorunssa.co.za with your username, the approximate time of the transaction, and a description of the issue. We aim to respond within 5 business days and, where a refund is approved, to process it back to your original payment method within 10 business days.

Disputes and chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a card dispute. You're still free to raise a dispute with your bank or card provider at any time; we respond promptly to any dispute raised through our payment processor.

WHO RUNS SA is an entertainment and community-engagement platform. There are no monetary prizes for contestants or voters — see our Competition Rules and Pricing pages for more detail.