Refund Policy

Every payment on WHO RUNS SA buys votes, which are applied to the public leaderboard immediately and cannot be withdrawn once cast. Because of that, payments are generally final. That said, we will investigate and refund a payment where:

• The transaction was unauthorised or fraudulent (for example, your card was used without your permission).
• You were charged more than once for the same vote due to a technical error on our end.
• A payment succeeded but the votes were not credited to your account due to a fault in our system.

How to request a refund

Email hello@whorunssa.co.za with your username, the approximate time of the transaction, and a description of the issue. We aim to respond within 5 business days and, where a refund is approved, to process it back to your original payment method within 10 business days.

Disputes and chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a card dispute. You're still free to raise a dispute with your bank or card provider at any time; we respond promptly to any dispute raised through our payment processor.

WHO RUNS SA is an entertainment and community-engagement platform. There are no monetary prizes for contestants or voters — see our Competition Rules and Pricing pages for more detail.